Privacy Policy

Rooms to Improve LLC
Effective Date: October 2025
Last Updated: July 2026

Introduction

Rooms to Improve LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website roomstoimprove.com and use our professional organizing and interior styling services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

When you contact us or book our services, we collect information you voluntarily provide:

  • Contact Information: Name, email address, phone number, and service address
  • Service Details: Information about spaces you want organized, your preferences, and scheduling needs
  • Communication Records: Emails, messages, phone calls, and notes from our conversations
  • Photos: Before and after images of your space (only with your explicit permission for portfolio use)
  • Project Information: Details about completed projects and your satisfaction with our services

Information We Do NOT Collect

We do not collect or store:

  • Credit card numbers, CVV codes, or complete payment card information
  • Bank account numbers or financial account details
  • Social Security Numbers
  • Health information or medical records
  • Information from children under 13 years of age

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Service Delivery: To schedule, coordinate, and provide professional organizing and interior styling services
  • Communication: To respond to your inquiries, send appointment confirmations, and provide customer support
  • Billing: To send invoices, process payments, and maintain financial records
  • Improvement: To understand your needs and improve our services
  • Marketing: To showcase before/after photos in our portfolio, on our website, and on social media (only with your permission)
  • Legal Compliance: To comply with applicable laws and regulations

We will not use your information for purposes other than those described in this Privacy Policy without your consent.

Payment Information

We do NOT collect, process, or store your payment card information.

All payment processing is handled securely by third-party payment processors including:

  • Stripe
  • PayPal

These payment processors are PCI-DSS Level 1 compliant and maintain the highest security standards for payment data. We only receive confirmation that your payment was successful and may see the last four digits of your payment method for record-keeping purposes.

For information about how our payment processors handle your data, please review their respective privacy policies.

How We Share Your Information

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

We share your information only in the following limited circumstances:

Service Providers

We share information with trusted service providers who help us operate our business:

  • Zoho CRM: Customer relationship management and client data storage
  • Google Workspace: Email communication and calendar management
  • SiteGround: Website hosting and contact form processing
  • Google Analytics: Web analytics service
  • Payment Processors: Stripe and/or PayPal for secure payment processing

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders or legal processes
  • Requests from government authorities
  • Protection of our legal rights or safety of others
  • Investigation of fraud or security issues

With Your Consent

We may share your information for other purposes with your explicit consent, such as:

  • Using before/after photos in our marketing materials
  • Providing testimonials with your approval
  • Referring you to partner businesses you’ve requested

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

  • Encryption: Our website uses SSL/HTTPS encryption to secure data transmission between your browser and our servers
  • Secure Storage: Client information is stored using enterprise-grade, encrypted cloud services (Zoho CRM and Google Workspace) that maintain SOC 2, ISO 27001, and GDPR compliance certifications
  • Access Controls: Access to your information is limited to authorized personnel only and protected by strong passwords and two-factor authentication
  • Regular Backups: We maintain regular automated backups to prevent data loss
  • Trusted Partners: We only work with service providers that maintain high security standards and compliance certifications
  • Software Updates: We promptly apply security updates to all systems and platforms

While we implement reasonable security measures to protect your information, please understand that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you
  • Correction: You may request that we correct inaccurate or incomplete information
  • Deletion: You may request deletion of your personal information, subject to legal record-keeping requirements
  • Opt-Out: You may opt out of marketing communications at any time
  • Photo Consent: You may withdraw consent for us to use photos of your space at any time
  • Data Portability: You may request a copy of your information in a portable format

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

Data Retention

We retain your personal information:

  • Active Clients: While you are an active client and receiving services
  • Business Records: For three (3) years after your last service for tax, accounting, and business record purposes
  • Legal Requirements: As required by applicable law or to resolve disputes
  • Upon Request: Until you request deletion, where legally permissible

When we no longer need your information, we will securely delete or anonymize it.

Cookies and Tracking Technologies

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us understand how visitors use this site, including which pages are visited and how long visitors stay. The information generated is transmitted to and stored by Google.

You can learn more about how Google uses this data at google.com/policies/privacy/partners.

Your browser may also automatically provide certain information (such as browser type and IP address) when you visit our website. This information is used solely for technical purposes to ensure our website functions properly.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or business partner sites). This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete it. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new “Last Updated” date
  • Sending you an email notification if you are an active client
  • Providing notice on our website homepage

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, the right to delete your information, and the right to opt out of the sale of your information.

We do not sell personal information. If you would like to exercise your CCPA rights, please contact us using the information below.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Rooms to Improve LLC
Email: melissa@roomstoimprove.com
Phone: 203.243.3488
Address: 17 Gopher Road, Newtown CT 06470
Website: roomstoimprove.com

We will respond to your inquiry as promptly as possible, typically within 2-3 business days.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law provisions. Any disputes arising from this policy will be resolved in the courts of Connecticut.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

This Privacy Policy was last updated on July 21, 2026. Please check back periodically for updates.